With over ten years experience in Telecoms innovation, Norman is recognised worldwide as an expert on future trends and user behaviours with regard to technology adoption. He has spoken on these topics at events all over the world. Norman is the Chief Innovation Officer at Open-Knowledge – a global consultancy on the emerging Enterprise 2.0 paradigm. He is a co-author of Big Potatoes: the London Manifesto for Innovation.

Prior to joining Open-Knowledge, he was the Chief Strategy Officer of Wireless Grids Corporation, USA and the Director of Technology Research for Orange UK, formerly the Home Division of France Telecom where he was at the forefront of developing an innovation framework for an integrated Telco approach to the emerging Web2.0 ecosphere. He was also previously an Executive Board member of the MIT Communications Futures Programme and a former chairman of the ITU TELECOM Forum Programme Committee.