Lynne is a trained nurse who has held a variety of operational management posts across acute care where she quickly developed a keen interest in improving the patient’s experience of health services. She leads work on innovation process including:

• Thinking Differently -  a book designed specifically for front line NHS teams who want to achieve transformational change
• Experience Based Design, using methods from the service design industry to promote co- designing health services with patients based upon their actual experience of the service provided
• Making a Bigger Difference a guide for NHS front line staff and leaders and a companion guide for Commissioners on assessing and stimulating service innovation.
• NHS Sustainability Model and Guide developed to increase the likelihood of sustainability of improvements. This is the first of its kind and has been adopted nationally and internationally.
• Creating the Culture for Innovation-designed to support executive teams to develop a culture for innovation.
• Innovation Practitioner Programme- a six month programme designed to equip front line staff with the ability to apply innovation to improve the services they deliver
• NHS Innovation and Improvement Survey - the first nationwide Innovation and Improvement survey specifically designed for the NHS.  It offers all NHS staff an opportunity to influence the national innovation and improvement agenda.

Lynne is a member of the Innovators Council formed by the Cabinet Office, a Fellow at the Health Service Management Centre, Birmingham University and a Fellow of the Royal Society of Arts. She is a reviewer for the British Medical Journal and Institute for Health Care Improvement for papers and abstracts. Lynne has been an advisory board member for the Design Council is also part of the faculty for Kaiser Permanente’s Improvement Leaders Course, USA.