With over ten years experience in Telecoms innovation, Norman is recognised worldwide as an expert on future trends and user behaviour around Voice and Messaging and digital lifestyles. He has been a keynote speaker on this at O’Reilly Emerging Telephony, eComm, Telco2.0, 3G World Congress and Mobility Marketplace, the Global Billing Association and many other events. Norman is also the Chief Strategy Officer, Wireless Grids Corporation, USA.

Prior to joining WGC, he was the Director of Technology Research for Orange UK, formerly the Home Division of France Telecom where he was at the forefront of developing an innovation framework for an integrated Telco approach to the emerging Web2.0 ecosphere. He is a founding Partner and Director at Open-Knowledge UK Ltd, a company at the forefront of innovating in the Enterprise 2.0 arena. He was also previously an Executive Board member of the MIT Communications Futures Programme and a former chairman of the ITU TELECOM Forum Programme Committee.